To our valued guests,
We are all adjusting the way we live and shop. As the effect of the coronavirus (COVID-19) continues to evolve, we wanted to share what we are doing to keep you safe while you shop at UltiMattress. We are firmly committed to the health and safety of guests and employees, just as we have always been. We are closely following the Centers for Disease Control's guidelines, and are making deliberate adjustments to the way we operate in the areas of employee training, customer experience, store environment, and delivery. As a local, family-owned business, we are grateful for your support and hope you will visit a store near you soon.
This is our Clean Shop Promise to you.
Associates will limit direct contact with customers while increasing protective and hygienic routines throughout the day. All employees receive instructions on hand-washing, limiting contact, and keeping safe distances. Associates will monitor their health before coming to work and stay at home when they do not feel well.
Protecting Your Experience
We are taking steps to support your shopping experience and reduce the time needed to physically be in the store. Customers can research products online, have remote consultations, and schedule private appointments so there will be fewer guests in the store at any one time. When you visit, we follow 6-foot social distancing, and provide disposable mattress and pillow shields. We also took care to place hand sanitizer at the entrances and cash registers.
Clean Store Environment
We have significantly expanded our methods and increased the frequency of store cleaning. Sanitizing wipes are near workstations, registers, and counters so employees can continuously clean them. Between uses, associates will disinfect high-touch surfaces based on CDC guidelines. In addition, we will conduct daily cleaning of all surfaces, including mattresses, countertops, registers, doors, and restrooms.
Careful In-Home Delivery
We will be as careful about your home as we are about our store. Customers can choose to have teams deliver to the front door or garage, or have the product brought carefully inside to the desired room. Teams have received instruction on delivering and removing products with appropriate attention to distancing, sanitizing, and overall safety procedures. At each delivery stop, we will wear disposable gloves and booties. Between deliveries, our teams will sanitize hands and discard gloves and booties.